Delivering the WOW: Customer Testimonials

Exceeding Customer Expectations

Every day at Triumvirate we strive to exceed our discerning clients' high expectations. When our employees' efforts create a positive, lasting impression, we call that a WOW.” We're proud to share some of the WOW testimonials from our customers.

Has a Triumvirate employee WOWed you? Tell us about your experience!

Life Science Customers


“Initially we worked with Triumvirate for a lab relocation, but since then our relationship has grown. We now use Triumvirate for consulting, EHS, lab waste pick-up, and more. It’s been great to meet more people within the organization, and having one company that handles so many different things for us makes my job a lot easier.”
 Amy D., Business Manager



“I’ve been very pleased with the services provided by Triumvirate Environmental, whether that be onsite services, consulting services, or training services. Your team has been attentive to our dynamic needs and made significant contributions to improving our onsite EHS programs and operations. I'd like to thank you very much for the high quality professional service provided. Looking forward to continued success working with the team. WOW!!!”
Tim Lai, Director, GMP Facilities


“Our Woburn, MA location opened in 2015 and has happily used Triumvirate's services. The continued support and advice that you bring to our small but growing facility is invaluable. Tony G., Schuyler S., and many others have provided the hands-on assistance we needed to bring us into compliance on so many levels. Everyone at Triumvirate has been exceptional as we continue to navigate through complicated challenges. Triumvirate has given us the confidence that our EHS program is a solid, comprehensive system that identifies risk, helps reduce waste, and provides a safe, healthy working environment for all our employees. Thank you, Triumvirate!”
Travis C., Office Manager
Batavia Biosciences



“There’s nothing that Triumvirate won't try to fix or do for you. They're always open to that discussion and I think that's really important to being able to get the right solution. I ask for something and it gets done, and that's really critical.” 
– Jacquie I., Global Manager,
Customer Sustainability Solutions


I would like to send out this WOW to our Triumvirate onsite team of Brooke B., Charlie G., and Steve G. ImmunoGen has been growing and changing at an exponential rate over the past few years, which has influenced our waste production, the need to implement additional programs and procedures, and, ultimately our increased use of Triumvirate staffing. Brooke has been essential in reviewing and updating our SOPs, policies, and procedures, and she has proven to be a great resource when we need to find innovative solutions to compliance issues. Charlie and Steve have been exceptional at meeting all new challenges with a can-do attitude while ensuring their existing responsibilities are completed with the same level of quality we have grown to expect. The support that Triumvirate brings to our EHS department is essential to meeting the demands of our growth.”
– Mike S., Director of EHS
ImmunoGen, Inc. 

Large Biotech Firm

“I wanted to express my appreciation of the work done by the Triumvirate team to clean our wastewater tanks. These tanks, totaling 6,000 gallons, had not been cleaned in anyone’s memory – possibly going back to the preceding tenant more than 10 years ago. We did not know what surprises we might find in the thick biosludge at the bottom of the tanks. We had been having bursts of odor inside and outside our building, including some odors suggesting hydrogen sulfide. Your team monitored for hydrogen sulfide and found the levels to be acceptable. But as we pumped down the tanks and began to disturb the sludge, a significant amount of hydrogen sulfide began to be liberated. Since our building was occupied, your team immediately shut down activities and created a new plan. They returned early Saturday morning so our building and adjacent buildings would be empty. They completed the work in less than three hours, with no discernable odor. Afterward I could see the white plastic bottom of the tanks. My thanks for an excellent result from a difficult improvisation!”
– Environmental, Health, and Safety Employee
Large Biotech Firm


“I wanted to thank you and your colleagues for your excellent level of customer service in managing our waste handling and disposal. Since our site switched from [another service provider] to Triumvirate for our waste management, we have seen a marked improvement. Triumvirate has been extremely responsive when answering queries, providing training, and handling our account. Your onsite specialists are friendly, knowledgeable, and professional. Given this high level of service, I would not hesitate to recommend Triumvirate to other organizations. Many thanks on behalf of DSM Nutritional Products' Columbia Site."
Craig M., EHS Employee

Healthcare Customers


“I just wanted to thank you for the wonderful job you and the other employees with Triumvirate did here at Lexington. Triumvirate’s employees took a dangerous situation at Lexington and remediated the problem safely. All of your employees were professional and courteous, and our Laboratory director raved about what a great job they did.”
Ken H., Senior Director, Support Staff Services 
Wake Forest Baptist Health, Lexington Medical Center 


Cape Cod Hospital

“Please pass along to Eric that he has been doing a fantastic job here on the Cape. For the first time in forever we are in compliance when performing gram stains in the main lab. Eric explained what was needed, listened to the techs about their process, and created a workable solution they have adopted. I have received multiple positive comments from the staff about how nice and friendly he is. It’s great that staff members recognize him as a resource.”
 Latisha R., Pathology Supervisor
Cape Cod Hospital



Education Customers

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“Amy has done a terrific job at Holy Cross. Demonstrating a high level of experience and insight, she has a firm understanding of the regulations and best practices in higher ed environmental health and safety. She has developed a number of OSHA programs and related resources, including a comprehensive compliance calendar, while being flexible and accommodating in adapting to our needs. Equally importantly, she has superlative interpersonal skills. She developed trust-based relationships with people across campus who have independently approached me to express appreciation for the work she has done. She's been a tremendous asset to the College.”
– Denielle M. Burl, Chief Risk and Compliance Officer
College of the Holy Cross


“From the Broad Institute to the whole Triumvirate Environmental team: THANK YOU for always exceeding expectations when providing your custom WOW-level of service. We know the Broad is a demanding account and that your team’s support is crucial to our success. The team members keep us organized with their site visits, finding new ways to go above and beyond to improve our operations. They reliably support my team and labs, and lead our services by keeping us current on regulations and best practices. The team members are always willing to throw the greens on and assist us when we’re conducting large lab-moving and freezer-upgrade projects. We thank them all—including those handling on-site support, as well as the behind-the-scenes group that helps with our waste profiles and manifest printing. Triumvirate Environmental’s people are the definition of consistency, dependably staying current with our ever-growing bio-haz program.”
– Matthew Perkins, Senior EH&S Projects Specialist
Broad Institute

UMass Lowell
“Since our unannounced Mass DEP multimedia audit/inspection of the South Campus, I’ve reflected on how grateful I am to the Triumvirate onsite staff and support team. At the conclusion of the audit, the inspector said many glowing things about our hazardous waste program. This type of recognition from a regulatory person is rarely recognized at the conclusion of a DEP multimedia audit. Far too often we hear only about what goes wrong instead of what goes right. On behalf of the UMass Lowell EEM/EHS staff, thank you for all you do to help make our hazardous waste program a success. 
– Glenn M., Associate Director, Environmental Health & Safety
UMass Lowell
Georgetown University

Feedback following an emergency response to a hydraulic fluid spill:

“You definitely have an excellent team and we enjoy working with them. The roadway looks good this morning and we are back to normal.” 
– Gregory S., Facility Manager
Georgetown University


Hunter College

“Christina V. came to Hunter College to help us with hazardous waste management issues and laboratory safety and compliance. Her invaluable work and attentiveness in keeping us in compliance is well reflected in the safety and hygiene improvements that we have achieved in our research labs, studios, and facilities-related areas. She has also helped Hunter achieve a high level of fire safety compliance. Thanks to her efforts, we now have FDNY Certificate of Fitness holders for 99% of our laboratories, which was at roughly 50% before her arrival. And for a recent surprise EPA inspection, Christina’s presence on campus that day and the months prior played a significant role in our ability to pass that inspection with 100% compliance. Her work is high quality and commendable…WOW!”
– Ricardo F., Director of Environmental, Health, and Safety
Hunter College


“As a result of the training, services, and personal attention provided by Triumvirate, Wheaton College was well prepared for an all-inclusive DEP environmental compliance audit/inspection. No violations were found. The inspectors were pleased with our hazardous waste process and methods of management. I wanted to convey my appreciation for all the extraordinary and professional services that Triumvirate provided to us leading up to this inspection.”
– Craig Kilburn, Director of Environmental, Health, and Safety
Wheaton College

Industrial Customers

“Ron K.’s work at our location has resulted in outstanding safety practices and all equipment in excellent condition. Triumvirate’s safety policies are excellent and well documented. Triumvirate demonstrates genuine concern and desire to comply with all EHS standards and best practices. Their attitude is always that they are here to help our projects be successful. It is always a pleasure to work with their team.
– Jeff L., Environmental Manager
“Triumvirate has not only met but has surpassed my expectations. In my position I deal with many environmental contractors. Triumvirate’s field services and office personnel have been outstanding. Thank you so much for your services and I am most definitely calling you guys for all my future jobs.”
– Juan C., EH&S Specialist
Con Edison



How Has a Triumvirate Employee WOWed You?

If you feel we've earned a WOW, please share it with us.